Field Support Specialist

Responsible for Donor Services quality assurance and quality control functions in specific collection areas.

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Demonstrates best practices and professionalism in the field
• Reviews the applicable blood donation processes including the whole blood registration process and quality control requirements
• Reviews the quality control functions of Donor Services to the level of subject matter expert
• Performs and documents the quality assurance and quality control functions in Donor Services.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Associate’s degree from a two-year college or technical school; and one year related experience and/or training (medical background preferred); or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

None

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of and ability to interpret and apply federal and state regulations as they relate to quality assurance and regulatory affairs
• Must be competent in FDA regulations applicable to Donor Services
• Knowledge of and ability to write reports, correspondence, and procedure manuals in the quality system essentials including Current Good Manufacturing Practices (cGMPs) standards
• Ability to communicate effectively orally and in writing
• Ability to organize work for timely completion
• Ability to speak, write, read, and understand English
• Ability to follow complex oral and written instructions
• Basic computer skills including knowledge of Microsoft Office applications
• Ability to work with minimal supervision
• Skill in operating office equipment
• Ability to commute with personal transportation

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve the periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (up to 50 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Tasks may involve some climbing, stooping, kneeling, crouching, crawling, walking or standing. Some tasks require manual dexterity, visual acuity, hearing acuity, extended periods of time at a keyboard or work station, and extended periods of standing.

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. 

Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually moderate.

OneBlood is an Equal Opportunity Employer/Vet/Disability/Other Protected Categories